Testimonial by: HM
Date added: 01/29/2012
Title: No words
Ernie,
I have no words that haven't already been said.
I just wish ALL companies could be as efficient, prompt, and courteous with their orders as Bear Tooth Woods.
Maybe you could get a side job, teaching other companies your process. LOL
Will be ordering more in the near future.
Thank You Ernie
HM
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Testimonial by: Joel B. of Telford, TN
Date added: 01/23/2012
Title: Super Fast Shipping
This is my second time ordering and WOW. Great Product and Super fast shipping AGAIN. Thank you Ernie for the Great Customer Service you provide and the Little Surprise I found in the Box. I thank you and The American Legion Post 253 Thanks you. Anything we can get extra helps in the fundraising for the ROTC and Baseball team we Sponsor each year. Thanks again Ernie.
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Testimonial by: Richard Peterson of Sequim, WA
Date added: 12/15/2011
Title: A Color Explosion
I turned Color Explosion blank #26 yesterday. Turned like butter and looks awesome.
Wrapped it around a Black Ti/Platinum Hybrid Cigar.
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Testimonial by: Richard Peterson of Sequim, WA
Date added: 12/13/2011
Title: Awesome Blanks
I received my Color Explosion blanks yesterday and they look amazing. I can't wait to see what they look like turned.
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Testimonial by: Clint of AZ
Date added: 11/18/2011
Title: Hands down
Hands down best/fastest service I have received yet. 3 orders placed the same day at 3 different companies. There is another PenSupplyIdiots that shall remain nameless that takes at least a week if not more to get stuff to me. Worse if you order too close to 1 of the only 2 days they ship. My order from BTW showed up in only 3 days! My other order of some rather exotic wood also did not show up until day 9!!!! Hard enough trying to do the weekend warrior custom turning and have a real job as it is. Shouldn't have to worry about suppliers that don't care about you. This was also my first order with BTW and will definitely be back.
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Testimonial by: Harry Mathew of WV
Date added: 11/14/2011
Title: Dont get any better
First time buyer from Beartooth
and WONT be the last.
Shipping could'nt get any faster, 2 days.
Thanks Ernie
Harry
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Testimonial by: Richard Peterson of Sequim, WA
Date added: 11/09/2011
Title: A Great Pen Kit
Ernie, I just completed one of your 300 Winchester Mag kits and the kit is a winner. Love the fact that it is based on the Cigar kit.
I wrapped it in some Pacific Yew that I got from a local firewood cutter.
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Testimonial by: Joe Ruggiero of Philadelphia, PA
Date added: 11/04/2011
Title: Computer circuit board pen kit
This is a great looking pen when finished but beware! It chips very easily. I found that i was unable to do more than just "round" this blank up and then needed to use a lot
(1 full sheet cut into 1 inch strips) of 150 grit paper to take it down to its proper size. Once that was done, i used 240/320/400 all dry and started wet sanding with 240 down to about 1000. I finised with two coats of One Step. I'm not sure I'd do another but i must admit that it is a great looking pen and a real conversation starter.
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Testimonial by: Brad
Date added: 10/26/2011
Title: By Far the Best
Hi Ernie,
I've been meaning to send this email but things have been crazy and I kept forgetting. I just wanted to say that your service is by far the best I've ever come across. Many of the people I've dealt with are good to great but you even exceed them. Placing an order on Friday night and getting everything in perfect order on Tuesday (when Monday is a holiday) is beyond expectation. As such I felt I should respond. Too many times people only receive word when things are bad so I try and make it a point to respond when things are exceptional as well.
Thanks again,
Brad
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Testimonial by: Scotty of Streator, Illinois
Date added: 10/16/2011
Title: Extremely Helpful
If you have a question, just e-mail Ernic McFarlane. You will be surprised. It is refreshing to discover helpful people today! Great service and quick responses. Quickly becoming my #1 site for pen making supplies. I would definitly recommend this site. Give them a try.
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Testimonial by: Scott W. of Kansas
Date added: 10/08/2011
Title: Great A+ Service
Great on the fast shipping and communication when items will be shipped. Had to drop 3 of my suppliers due to the great service that they had went down hill. Will keep doing business with BEAR TOOTH WOODS. Thanks for the A+ service
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Testimonial by: curtis jackson of Arizona
Date added: 10/04/2011
Title: Beartooth Never Fails me!!
Thank You Ernie for the excellent service as usual! I can always count on you to save the day with your quick shipping and constant updates on what is going on with my order...
Now if your supplier could get you some Vail Rollerball pen kits, my world will seem much more complete :)
Thanks!!
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Testimonial by: josh martel of United States
Date added: 10/03/2011
Title: Very Impressed
This was my first time ordering from Bear Tooth Woods. I use several other pen supply companies but was looking for something new. Here at Bear Tooth Woods I found a great selection, fair prices and excellent service! Upon submitting my first online order, I immediately received a personal email from Ernie (not an automated response like the other companies). Then before I knew it my package had arrived lightning fast. Still not sure how Ernie did it but I'm telling you it was fast. The quality of the pen kits and blanks were top notch and the freebies were greatly appreciated! I WILL BE A REPEAT CUSTOMER!!! thanks Ernie keep up the good work. sincerely- josh martel
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Testimonial by: Chris in AR. of Arkansas
Date added: 09/30/2011
Title: The BEST Customer Service I've Experienced.
I'm new to this wonderful hobby of pen turning and very unfamiliar with all the tools needed and the lingo used. Ernie and the others at Bear Tooth Woods have gone to great lengths to help me understand and are THE BEST I've ever seen in ANY business at customer service as well as order fulfillment. You can just tell they enjoy what they do and genuinely like the customers who purchase from them.
There was a problem with one of my orders and Ernie called me and sent an email asking me how I wanted to handle it. This happened the same day I placed the order and NOT a week later when I was wondering where my order was! PLUS, he's kept me updated on the orders progress.
If you want GREAT service from QUALITY PEOPLE, give them a try!
I can promise that you WON'T be disappointed!!!!!
GREAT JOB BEAR TOOTH WOODS!
Please keep up the fantastic service!
Chris
Alma, Arkansas
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Testimonial by: Andrew Moyle of Leighton Buzzard, UK
Date added: 09/29/2011
Title: Superb Service
I have nothing but good things to say about Ernie and Bear Tooth Wood.
Over the past few years I have brilliant service by phone and E-mail.
Ernie is always happy to squeeze and extra item or two in a flat rate box to
keep the postage deal as good as possible for us poor old UK pen makers.
Keep up the good work and thanks.
Andrew
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Testimonial by: Rodney Franklin of Arlington Texas
Date added: 09/28/2011
Title: Great Service
Great service very fast shipment. great product. I order two pen blanks 1 was cancun and 1 was red tide ( my favorite). Both were very easy to work with, no problems at all. I love the two pens that I made, and so dose everyone I show them to. And I will be entering both pens in a contest this weekend. Thanks for your time.
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Testimonial by: Joel B. of Telford, TN
Date added: 09/26/2011
Title: Super Customer Service
I was out of Pen Sleeves and needed some for an up coming show. The place I get my pen supplies were out of stock and 1 week back-ordered not good. Googled pen sleeves and found Bear Tooth Woods with sleeves in-stock and they took Paypal big Plus for me. Ordered on Friday 9/23/2011 and Received on Monday 9/26/2011. That's fast shipping and the Sleeves were better Quality then the ones I use to order from my OLD PEN SUPPLIER. That's right Good prices and Super fast shipping makes Bear Tooth Woods Customer Service #1 in my book. I will look here first for the products I use. Thank you Bear Tooth for Fast shipping and Great Service.
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Testimonial by: Randy of Southern Indiana
Date added: 09/15/2011
Title: Superb Service with BTW!
Like a lot said there are a lot of stores or websites to purchase pen kits from. Without question BTW is superior to all. FAST service, fast shipment and should there be a problem fast resolve. Keep it up Ernie!
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Testimonial by: Victoria D. of 46979
Date added: 09/14/2011
Title: One of the best
I order from this site regularly and I always have great service. I always get speedy delivery and quality products. Definitely one of the best sites to order pen supplies off of. I love the variety of pen blanks especially. Keep up the great service!
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Testimonial by: Jed of Oregon
Date added: 09/13/2011
Title: Woodchuck is my #1 Tool
Hey Ernie,
I ordered your woodchuck as the M3 blanks were tearing up my regular tools and I was spending all my time sharpening.
Your woodchuck peeled the Damascus M3 blank like it was redwood…and with no apparent damage to the woodchuck carbide insert. I will be trying it on some trustone later this week.
I thought you might like to see the nice handle I made for it…it’s my number 1 tool now.
Thanks
Jed
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Testimonial by: Chris Dale from La Quinta, CA of La Quinta, Ca
Date added: 09/09/2011
Title: Outstanding Service
Well Ernie,
As others have said, "Outstanding Service". Very quick shipping and a 100% complete order. This was my first order from you and I have to say it will not be the last. Thanks again for your excellent product, service and care.
Chris
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Testimonial by: curtis jackson of Gilbert, AZ
Date added: 09/02/2011
Title: Your the best!!
Ernie,
Your customer service is above and beyond excellent. Quick response and helpful ideas on trouble shooting problems. Thank You for making Pen turning easy and less stresful!
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Testimonial by: Peter Underwood of Australia
Date added: 08/23/2011
Title: Fantastic
Ernie, thank you very much for the fantastic service and product you offer. You are a pleasure to deal with.
undies
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Testimonial by: Bobby of Louisiana
Date added: 08/16/2011
Title: Excellent Service
Ernie, thanks for the excellent and prompt service. This was my first order but definitely will not be my last. And thanks for the personal response on the order, that was appreciated.
Bobby
Louisiana
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Testimonial by: kenneth of Texas
Date added: 07/01/2011
Title: Outstanding
I had to make 3 orders to get everything i needed. Bear tooth (6.95 shipping), pen state(15.50) & woodcraft(12.95) And Guess who's shipment showed up first! And to top it off, Ernie hand wrote "Thanks for the business Kenneth" on my invoice: Plus i got a free pen blank! Thank you Ernie for your going to the Top of my order list!
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Testimonial by: PENDRYN MORGAN of England GB
Date added: 07/01/2011
Title: Good Old Fashioned Service
Have been dealing with beartooth woods for some years now,and can honestly say it is one of the best sites for-:reliability,promptness,and above all good old fashioned service.Ernie, very well done.
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Testimonial by: Wood Nymph Creative Artistry
Date added: 06/06/2011
Title: Personal Touches
Thank you Ernie. I absolutely love ordering from you. You are very quick to ship, your site is easy to navigate and use. But most of all, it is the personal touches that make your company. Keep up the great work.
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Testimonial by: BRENDA WITTE
Date added: 05/30/2011
Title: SPALTED WORMY BLANKS
I CANT BELIEVE THAT I HAVE SOMETHING NEGATIVE TO SAY TO YOU, ERNIE, BUT THE SPALTED WORMY MUTT BLANK WAS SO DIFFICULT TO WORK WITH. THE WOOD SEEMED LIKE IT WAS TOO OLD AND TOO BRITTLE. I HAD TO SHARPEN MY GOUGE EVERY 3-4 PASSES. I DID FINALLY GET IT TURNED, AND AM IN THE PROCESS OF PUTTING A CA GLUE FINISH ON IT. I WONT BUY ANOTHER ONE.
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Testimonial by: BRENDA WITTE of PASADENA
Date added: 05/23/2011
Title: FASTEST DELIVERY AROUND
I PLACED AN ORDER FROM YOU, ERNIE, AND FROM PENN STATE ON FRIDAY NITE. MY ORDER FROM YOU SHIPPED THE NEXT DAY AND I GOT IT TODAY, MONDAY. MY ORDER FROM PENN STATE STILL HAS NOT SHIPPED, AND PROBALY WONT FOR A FEW MORE DAYS. I WISH OTHER SITES WERE AS QUICK AS YOU ARE. AND, THOSE WOOD\ACRYLIC MUTT BLANKS ARE BEAUTIFUL. I CANT WAIT TO TURN THEM.
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Testimonial by: Richard Peterson of Sequim, WA
Date added: 05/08/2011
Title: Yew Burl
I thought I would post a picture of a Zen Rollerball that I turned from one of the Yew Burl blanks I received from you. The blanks are amazing.
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Testimonial by: Bob
Date added: 05/06/2011
Title: THE BEST SERVICE
Ernie, Just wanted to let you know that I received the kits today!!! Absolutely AWESOME service!!! Super fast on the shipping and I want to say a hearty thanks for the extra little goodies in there as well!!! I think AWESOME is a bit of an understatement as this has been THE BEST SERVICE I have ever received on any pen kit order that I have placed..... Thanks again!!!
R/ Bob
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Testimonial by: Larry Foose of Pennsylvania
Date added: 04/25/2011
Title: First Try with Tru-Stone
Just finished trying the tru-stone blank for the first time. I used the WildHorse Jasper to make a razor. Worked great but not on the first try. I made the first handle for the razor and it was fantastic (nice to finish, etc) however when I pressed the razor ends into the tubes, the blank cracked. What Now - Had to try again. Once again, it truned nicely and finished with a great luster. I decided to use a small round file to file the ends of the tube for the razor ends. I filed just enough to be able to almost push the razor ends on by hand. I then used epoxy glue on the ends just to make sure end pieces stay secure. End result, a beautiful razor. Picture attached.
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Testimonial by: DF
Date added: 04/25/2011
Title: Using the Pen Pro for Acrylics
Ernie,
I received my Woodchuck Pen Pro on Friday and could not wait to use it. The advertisement was so promising. I glued the handle to the tool and waited for it to dry. I glued up a couple of acrylic pen blanks and trimmed them and setup the lathe and was ready to go.
I started turning and could not believe how easy it was to turn acrylic. This has been a problem for me and I have fought it for a couple of years. I would be about done and it blow up and ruin everything. It would dig into the blank, chatter and be to deep. I had tried different speeds, tools and positioning of the tool bar.
All along I had the wrong tool. I am very satisfied with the results and will continue to use the Woodchuck Pen Pro.
Thank you,
DF
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Testimonial by: WoodMark Creations
Date added: 04/11/2011
Title: Thanks
Thanks so much for the exceptional service and beautiful pen blanks
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Testimonial by: James White of DMZ, South Korea
Date added: 04/06/2011
Title: THANKS!
Thanks for the yew burl I was suprised by the beauty of the wood. Now I just have to find a pen I want to put it on. Beautiful wood is rare, pen kits are plentiful. Thanks again.
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Testimonial by: Richard Peterson of rgpete@wavecable.com
Date added: 03/28/2011
Title: Awesome
Ernie, Fantastic service my box of Yew blanks came today and they are gorgeous.
Thanks, Dick.
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Testimonial by: Bill
Date added: 03/25/2011
Title: All is good
Heya Ernie,
Got my package today, all was good with it. I just wanted to say I am impressed not only with the speed you shipped it, but man can you pack a box!
Take care,
Bill
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Testimonial by: Tom Hale of Pickerington, Ohio
Date added: 03/13/2011
Title: Great supplier!
Absolutely top-notch products and top-notch service. Extremely fast shipping! Will get my acrylics here from now on.
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Testimonial by: Jeremy Dickson of Derry, NH
Date added: 03/10/2011
Title: WONDERFUL
Hi Ernie;
Thank you so much for your wonderful service that you provided me. The shipping for my El Grande Chrome Fountain Pen Kit was very quick. Even shipped on a SATURDAY I cant thank you enough. Your personal touch with emails to your customers and hand written thank you on the shipping label will surely keep me coming back for more. Thank you again.
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Testimonial by: Chris Jahraus MD of Chelsea, Alabama
Date added: 02/18/2011
Title: Exceptional!
Ernie -- I just got my first ever shipment from your store. The artistry of your unique custom pen blanks is really beyond words! These are sure to result in treasured keepsakes! Thanks -- I'm a customer of yours for good! -- Chris
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Testimonial by: Johnny Weeks of NE Alabama
Date added: 02/03/2011
Title: Great Service
This is the best and fastest service of anybody I've used. I placed an order on a Monday morning and it was at my house when I got home from work on Wednesday. Not only was it fast service he also gave me some free blanks. I've used maybe 8 -10 different vendors and Bear Tooth is the best.
Johnny Weeks
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Testimonial by: Deb of Mid-Michigan
Date added: 01/30/2011
Title: Fantastic
Fantastic!!!! Great color choices in both the Acrylic and Rhinoplastic. Super quick shipping. Wonderful selection of pen blanks, etc. Great prices on product too. Keep up the Fantastic work.
Your my #1 supplier for my projects.
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Testimonial by: Steve Breazeale of California
Date added: 01/24/2011
Title: fast service
Ernie ships faster than any other on-line store, even Amazon. I have made many on-line purchases and nobody can beat Ernie for fast and accurate shipment. The web site is also one of the easiest to navagate. The close up images are a huge help when picking out blanks. Keep up the good work Ernie.
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Testimonial by: Blue Pig Pens of Texas
Date added: 01/12/2011
Title: Great Service
Ernie is awesome! I am so impressed with his ability to get his products sent to me immediately. He is always very quick to respond and keeps you informed to the status of your order. Thanks
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Testimonial by: Steve Hackett of Australian Capital Territory, Australia
Date added: 12/29/2010
Title: Fantastic!! A grade service!
I have only just started using Bear Tooth Woods and for the 2 orders I placed I have been been exceedingly pleased with the service. Considering international postage times, the kits arrived in good time, any queries were quickly responded to and any concerns were confirmed before the order was filled. Overall an extremely pleasent experience. Prices are reasonable for the parts and the website is great to use. The mix and match deals are a dream and helps to keep costs down. I'm currently working out my next order. Thanks Ernie! I will upload photos later!
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Testimonial by: David of West central Indiana
Date added: 12/13/2010
Title: Personal Service
I found Bear Tooth Woods through a Google search for pen blanks and did I hit a pot of gold here, they have more blanks than all the others combined, when you order Ernie takes the time to do something extra he writes THANK YOU are your invoice, you dont see that very often in this day and age. His prices are reasonable and the shipping is some of fastest I've seen, he will be getting more of my business in the future.
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Testimonial by: Tom Dill of Roch. NY
Date added: 11/24/2010
Title: Coal Mine
You guys are great. I didn't think the order would be here this quickly. Thanks
My Grand daughter saw the "coal mine " blank that you sent and now she thinks I have been bad this year
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Testimonial by: BD of New York
Date added: 11/22/2010
Title: Way Better
Your pen stuff is way better than Penn State Industries. Kewl.
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Testimonial by: MM of South Africa
Date added: 11/11/2010
Title: World Record
Ernie
Many thanks again for the superb service. I placed a big order and it was ordered, packed and shipped within 4 hours......a WORLD RECORD!!!
Regards and have a great weak!
Mike
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Testimonial by: Brian Ashbrook of Indiana
Date added: 10/30/2010
Title: outstanding
I have ordered numerous pen kits,blanks and extra tubes from Ernie.Iam happy to say that Iam very pleased with the service that Ernie provides and the quick delivery,and yet to have a problem with any of my orders! keep up the outstanding service Ernie! Thanks Brian.
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Testimonial by: Rick of Palm Springs, ca
Date added: 10/03/2010
Title: Great as normal
Ernie, As normal you have delivered the best service and products! You always go the extra step to take care of you customers, With your help, serivce and products I've not only gotten my large order (500 cigar pens) out in time, but the same client is intrested in another order.. same amount but the razors. I'm also now in a gift shop. All of this was possible because of the unique and quality products you supply. and as I said the service can not be beat!
Thank you again,
Rick Sprague
president and founder of PS Enjoy LLC
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Testimonial by: MN
Date added: 09/25/2010
Title: You guys are the best
Ernie,
After doing business with you for over two years I still say you guys are the best, service is excellent, shipping is rocket fast, prices are more than fair and communication is outstanding, you even get back to me on Sundays. There is no better anywhere.
M N
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Testimonial by: craig lorence of Cedar Falls,Iowa
Date added: 09/17/2010
Title: Great Service
What great service from Ernie. Always happy with my order. Just all around great service. Really keeps you inform about your order.
And also like free blanks he tosses in on your order.
Thanks Ernie will always do business with you.
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Testimonial by: BW
Date added: 09/01/2010
Title: Superior Acrylic Blanks
Hi Ernie,
I was shocked when my order arrived yesterday with my mail. Everything is exactly as ordered plus a bonus blank. Thank you so much for getting it processed and shipped out quickly. It seems like the quality of your pen kits are superior to ones I have made in the past and the blanks are also top notch. I can't wait to turn them and expose their inner beauty. I am finished with buying inferior pen kits and brittle blanks that have cracked ends or arrived stuck together. I am glad I found you and I will definitely shop with you for my future needs. It was great doing business with you.
Thanks Again,
BW
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Testimonial by: DB
Date added: 08/16/2010
Title: Super Fast
Ernie,
Ordered Friday, shipped Saturday and received on Monday. Quality products and quick service. Doesn't get any better than that.
Thank You for the bonus pen blank also.
Yours,
DB
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Testimonial by: Kym Biebrick of Perth Australia
Date added: 08/15/2010
Title: Continual Updates
I am glad that someone takes the time to keep even small customers like myself up to date with new products, special offers and general information regarding the products.
I have been purchasing goods for the last few years and will continue to do so due to the quality of them.
Whilst pen making is only a hobby for me my friends also appreciate the new styles and designs that I am able to produce as a result of being kept up to date with what is available.
Should I ever venture overseas this would be one of the first places I would like to visit.
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Testimonial by: JA
Date added: 08/06/2010
Title: Efficient & Prompt
Ernie:
Just wanted to let you know.... I order from several different companies that sell pen making items, and you are the most efficient and the most prompt. I appreciate it! Thanks for being so professional.
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Testimonial by: MB
Date added: 07/26/2010
Title: Excellent and Prompt Service
Hi Ernie
Just to let you know I have received today my first order of pen kits and blanks.
Thank you very much for your excellent and prompt service, and will look forward to placing further orders with you in the near future.
Thanking you once again,
Kindest regards
Mal
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Testimonial by: Keir of Australia
Date added: 07/13/2010
Title: A great reputation for a reason
Being in Australia means that many of the supplies I need for penturning have to be imported, as we have limited suppliers locally. I starting ordering from Ernie based on his reputation within the penturning community, and I must say I'm glad I did. I understand now why he is a well respected part of this group. Well done Ernie!
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Testimonial by: Glenn Valkenburg of NJ
Date added: 07/13/2010
Title: Many Thanks
Ernie,
Your selection, prompt delivery, price, personal service, and extras are what keep me coming back. My business is just getting off the ground and your special touch is being modeled after.
Thanks,
-Glenn
valkenpens.com
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Testimonial by: Mark of Houston, Tx.
Date added: 07/12/2010
Title: As Good as it Gets
I have to make a comment. I received my first order today (Monday). I placed the order on Friday. How it got here so fast, over the weekend, I can't even imagine! I work for a national, retail woodworkers store that begins with R. We sell pen kits, blanks, tools, supplies, etc. We have pen turning classes. I come into contact with pen turners on a daily basis, novice and experienced alike. From what I received today, I can tell you we have no acrylic blanks that compare to Beartooth! I've never seen such beautiful blanks and I haven't even turned them yet! While I will still buy our products for everyday pens(after all, I get a discount), I will definitely come to Beartooth when I need that" something special." Beartooth has a great selection of stuff we don't sell. My manager is a big (HUGE) fan of Beartooth and now I am too. Not only will I continue to buy from Beartooth, I will firmly endorse them to all my customers and students. Keep up the excellence! It's rare these days.
Thanks!
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Testimonial by: Loren Carter of Chicago
Date added: 07/11/2010
Title: Great Mutt Pen Blanks
I cannot say enough about the great Amalgam-Mutt Pen Blanks.... They turn easily and look great at completion. They grab the attention of all around me. I showed one individual the pen I just made and sold two within 5 minutes.... thank Ernie.
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Testimonial by: Joseph Willis of Essex United Kingdom
Date added: 06/17/2010
Title: Great Service as always
Ernie,
thanks once again for your excellent service and products, I cannot believe the speed of delivery all the way across the pond here in the UK!!!
thank you for the great products and service that is second to none.
buy in confidence from Beartoothwoods as they deal in great products, great service at great speed - all equalling great value.
now off to the workshop for some more play
all the best
Joe
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Testimonial by: Jim Marsh of Laredo MO
Date added: 06/14/2010
Title: Ernie does it again
I have been ordering from BTW for a few months now, starting with close-out blanks to build my inventory. I just had to have more. With Ernie's inventory, this was so easy. I have a nice selection, and keep adding more. I had a corporate order from the company i work for. They were to be presentation pen for corporate plant managers around the world. We make dairy production equipment, and have mfg. plants in 22 countries. Thanks to Ernie's fast service, I made my deadline with ease. I placed my order on Sat. morning, and it was waiting for me on Mon. Bear Tooth Woods is the best. I have had problems with every company east of the Mississippi River I have ordered from. I don't know what that means, but I know where the customer is important, and will continue to put my reputation in Ernie's hands when it comes my inventory. Thanks again Jim Marsh.
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Testimonial by: RB
Date added: 06/09/2010
Title: Impressed
Ernie, just wanted to say how impressed I was with the last order I received from you, quick, accurate and a good product.
Thanks for the great job, well done!!
RB
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Testimonial by: Bill
Date added: 06/01/2010
Title: Focusing on Customer Service
Ernie,
Just some positive feedback....
I spent over 30 years in banking, especially focusing on customer service. Although I've been retired over 10 years, I can easily spot someone who's doing it right with their customers. You, my friend, will continue to do very well in your business because of those 'little extras' you do with you customers. Answering quickly, one-on-one approach, quick delivery, good competitive pricing, etc, etc, etc....
This is one customer who appreciates what you're doing.
Thanks, Ernie, keep it up!!
Bill
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Testimonial by: William Wodrich of Huson, MT
Date added: 05/22/2010
Title: Mr.
Ernie,
A great experience doing business with you! Fast service and complete and thorough packaging. I couldn't believe how quickly it all arrived; I'm still amazed that you answer your e-mail questions on Sundays!
Thanks again!
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Testimonial by: David J of SC
Date added: 05/19/2010
Title: Great Service
Ernie, I would like to drop you a line to say thank you for your service. It is outstanding, In this world that has forgot how to treat a customer and good old fashioned respect. Your company shines above millions. I'm a new customer, and was quite impressed your service By doing a small thing like you did that, shows there are still business's that care. Once again thank you for operating a business based on true customer service. Sincerly, David J
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Testimonial by: Ryan C. Mahoney of San Bruno, Ca
Date added: 05/17/2010
Title: Always Perfect
Great products, great prices, great service, and a great guy. Lots of great acrylics
and lots of optional finishes on common pen styles. I've made some great looking pens
thanks to Ernie.
Thanks Ernie.
Ryan
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Testimonial by: Mark Taylor of Michigan
Date added: 04/23/2010
Title: faithful customer
You can't find a better place to order from than Ernie (bear tooth wood). The best prices and the fastest service. My craft shows have been a fantastic, thanks to BEAR TOOTH WOOD !!!
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Testimonial by: From a customer's email
Date added: 03/30/2010
Title: Preferred Supplier
Hello Ernie,
I must say that your customer service is well above others in your field of business.
Your fast action and shipment just placed you in my Preferred Supplier folder. I will continue to order from you
Thanks
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Testimonial by: Don Nicholas (Nick) of Lakewood, WA
Date added: 03/27/2010
Title: Fantastic service
Each and every time I order from Ernie, I am completly satisfied with his friendly and fast service. Ernie is a pleasure to deal with.
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Testimonial by: KJ of Chicago Area
Date added: 03/24/2010
Title: Great Service & Attention
Wanted to say thank you for your great site, selection, communciation and follow-up. Great selection of quality pen and project kits and tooling, competative prices, quick and friendly communication and reasonable shipping costs. Could not ask for more. Thanks Again.
KJ
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Testimonial by: Lee G of Illinois
Date added: 03/13/2010
Title: simply awesome
I have ordered from Ernie for many years. Always awesome service. Quick response time with any Q's. We all have many choices to order pen making supplies from. Bear Tooth has them all beat. Once in a while I will try to shop around to get better prices or selection. I always end up spending my $ here. It makes the most sense. I had one very minor problem with an order a few years ago and the problem was resoved immediately and with NO hassle. Keep growing Ernie!!!!!
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Testimonial by: From a customer's email
Date added: 03/01/2010
Title: Looking Forward to many more orders
I received my order yesterday and just wanted to thank you for your prompt and excellent service. It is a pleasure doing business with you. Thanks also for the freebie. You had sent one on my last order and I tried it and was very happy with the results, so I ordered a couple this time. Looking forward to many more orders in the future.
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Testimonial by: From a customer's email
Date added: 02/17/2010
Title: Great customer service
Thank you very much for the fast response. The level of customer service you display is something I will be striving for as I start my own business.
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Testimonial by: From a customer's email
Date added: 02/04/2010
Title: I'll be back
I've ordered from you several times and each and every time the order is perfect, packed well and gets here quickly.
Thanks for your great service and you can expect me to keep on ordering from you in the future.
TD
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Testimonial by: C.J. Kowalski of Michigan
Date added: 02/03/2010
Title: Great, Unique Pen Blanks
Ernie, thanks for another set of fine blanks !! excellent quality and very unique. Your service is outstanding.. Looking forward to more business with you in the future..
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Testimonial by: From a customer's email
Date added: 02/01/2010
Title: Another repeat customer
Received my products, thank you!! And thank you for your personal service. When ordering anything from the U.S I tend to look at the shipping costs, but with your much appreciated customer service you have gained another repeat customer!!
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Testimonial by: From a customer's email
Date added: 01/22/2010
Title: Over Deliver
I just wanted to write a quick note to say thanks. I've placed a couple orders with you and have been very satisfied. In fact, I would be remiss if I said the service and product was anything short of exceptional. The business motto of "under promise and over deliver" seems to the way of business for Bear Tooth Woods. In a world where customer service seems to be a thing of the past most of the suppliers of wood turning products seem to be an exception to this trend and Bear Tooth leads the crowd in this regard. Keep up the good work. - J.C.
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Testimonial by: BRENDA W of HOUSTON,TEXAS
Date added: 01/17/2010
Title: ANSWERS MY QUESTIONS
I AM A BEGINNER PEN MAKER AND HAVE LOTS OF QUESTIONS. ERNIE HAS BEEN SO GRACIOUS AND QUICK TO ANSWER THEM FOR ME. PLUS, I LOVE ALL THE ITEMS I RECEIVED. AND, GOT THEM QUICKLY. THANKS, ERNIE. YOU HAVE A CUSTOMER FOR LIFE. BRENDA W
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Testimonial by: From a customer's email
Date added: 01/05/2010
Title: Great Blanks
Hi Ernie,
I just wanted to thank you for the fast delivery of my order and to say WOW, these are beautiful blanks!!!!!
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Testimonial by: James Moreland of Southern Oregon
Date added: 01/05/2010
Title: Great Customer Service
I've been purchasing pen supplies from Bear Tooth Woods now for over a year. My very first experience with Ernie sold me on this Company's customer service. Ernie has always, and very quickly, answered every one of my questions.
Thanks for all your help Ernie!
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Testimonial by: Donald Frensdorff of Gardnerville, Nevada
Date added: 01/05/2010
Title: Unbelievable Service!
Unbelievable service in a day and age of cutbacks, and technology takeover. I placed an order and it was in the mail the next day, with a personal email that the order had been filled and the package was on the way. If you haven't yet done business with Bear Tooth Woods, I suggest you give them a try, you will not be disappointed.
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Testimonial by: JS
Date added: 01/02/2010
Title: Old fashioned respect
Ernie, I would like to drop you a line to say thank you. Your service is outstanding, In a world that has forgotten customer service and good old fashioned respect. Your company shines above millions of business's that forgot how to treat a customer. I'm a new customer, and was quite impressed with the amount of attention you show, when I opened the package and found a hand signed packing slip, I almost passed out. By doing a small thing like that, shows there are still business's that care. Once again thank you for operating a business based on true customer service.
Sincerly, JLS Jr.
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Testimonial by: John Smith of Pasadena,Tx
Date added: 12/15/2009
Title: WOW!!!
I just got my second order in the mail today and all I can say is WOW!!! Thanks for the fast service and unmatched quality.
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Testimonial by: Gordon Morrison of Prattville, AL
Date added: 11/07/2009
Title: Quick replies
I had e-mailed Ernie asking him about a discontinued pen blank, "American Confetti". Even though I sent the e-mail late on a Friday night, Ernie replied back within the hour. He checked his stock and even looked through his personal stash. While he wasn't able to find the blank, he gave me some excellent suggestions. As many of the others here have commented, Beartooth Woods has super service, great selection, and wonderful prices! Ernie sets the standard.
Gordon
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Testimonial by: Susan B. of Florida
Date added: 10/13/2009
Title: Very Impressed
I recently received my first order from
Bear Tooth Woods. I am very impressed. I received my order in two days from Colorado. It was complete and correct. So receipt of the items was A-1 in a timely manner.
I often try a few of a number of different items to test for quality before placing a large order. I am delighted with the blanks I received.
The colors are exactly what I want, different, vibrant, and they finish brilliantly. Bravo!
Great service. Excellent product.
I will be ordering again from Bear Tooth Woods very soon.
Thank you.
Susan B.
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Testimonial by: J. Crowell of Baton Rouge Louisiana
Date added: 10/07/2009
Title: How do you guys do it?
I will keep it short....I am in Louisiana....Bear Tooth Woods is in Colorado....I order on Friday (10/02/09).....My order is at my door on Monday (10/05/09).....AMAZING!!....Thanks!!!
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Testimonial by: Bill Cherry of Saratoga, New York
Date added: 09/04/2009
Title: Great experience!!
I don't often do this, but I had to write and comment on my experiences with Bear Tooth Woods. From the easy-to-use website, to fast shipping, the claim of "World-Class Customer Service" is understated. I do a lot of business via the internet, and my experiences with Bear Tooth Woods have been exemplary - awesome - in fact. I placed my last order on Wednesday morning, and it was delivered to my door on Friday morning! I will continue to order, and have already begun to tell all the folks at my turning club about my great experiences.
By the way, the acrylic blanks that I received are without a doubt the best quality and color I have ever used - or seen, for that matter.
It is a pleasure doing business with Bear Tooth Woods!
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Testimonial by: Mark Ligget of Scotland, United Kingdom
Date added: 07/06/2009
Title: Candy store
I just want to say that the service I have received from Ernie & Robin over the years has been excellent, when I need to order penturning supplies I come onto Bear Tooth Woods and I feel like a kid in a candy store, there is so many goodies to pick through and the constant stream of new products makes sure that I will never get bored. Keep up the great work!
Best Wishes
Mark
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Testimonial by: JIm Allen of Meridian Idaho
Date added: 06/15/2009
Title: Bear Tooth Woods Rock!
There are lots on "online" choices for pen parts and kits. But I prefer to order form Bear Tooth... I always receive my order quickly and complete.
Thanks for your hardwork
Jim Allen
integrityav.com
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Testimonial by: Garrett Nanninga of Northern Virginia
Date added: 05/22/2009
Title: Visiting this website can be dangerous!
The problem with Ernie's site is that you NEVER get away with just the things you came here to order!!! It is like going to the Home Improvement store: run in for some silicone caulk and end up spending $150.00. Same thing happens to me at Bear Tooth! This is always the first site I visit when it comes time to order supplies. He may not have everything I need, and I freely admit that I visit other sites on occasion, but only because I can't get what I need from Bear Tooth! Others have already talked about the quality and selection, but the primary reason I keep coming back is the incredible customer service Ernie provides! I know I'm far from being one of his major customers, but each time I deal with Bear Tooth, Ernie treats me like the most important customer he has. Orders are always processed quickly and accurately. On occasion I've had unusual "needs" and Ernie has always gone out of his way to help meet those needs if at all possible. I recommend him often; I even recommended his website to an employee of the local Woodcraft store who was having problems finding something I knew Ernie stocked!! Thanks Ernie!
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Testimonial by: Jody of Minneapolis
Date added: 05/20/2009
Title: Fantastic Blanks
I've been a customer of Ernie's for a long time, and have watched his business grow. He always has the best materials, at great prices, and gives good advice, too. I really appreciate the photos so that you can see what you are buying, and often see what it will look like turned, and the fact that you can get everything from start-to-finish here, from kits and mandrels, to really exotic fantastic blanks. I find things with him that I could not get anywhere else, and I have recommended him enthusiastically to friends and family. It's just the best place to find practically everything for turning pens!
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Testimonial by: William Young of Wynndel, BC, Canada
Date added: 05/19/2009
Title: Excellent Site
I have found Beartooth Woods to have the finest quality pen kits and supplies available. I have had a few dissapointments on a couple sites with lower priceed "copies" of Berea and some other brand name kits but I have never had a dissapointment with the Genuine Berea kits that Ernie sells on this site. I believe Berea kits are the best value for the money.
I also appreciate the fast service and minimum postal rates when placing an order in this site.
I was pleased to find out that Ernie recently started stocking Berea project kits like bottle stoppers and key rings etc .
This is one of the Presentation Gold Titanium stopper kits I got from Ernie and the quality of the hardware is the best I have ever seen.
William Young.
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Testimonial by: Pat Allen of NC
Date added: 05/19/2009
Title: I spend too much
I love this place! I've asked Ernie tons of questions about products, his and in general. I've always gotten good advice I could trust, even when he's sent me to other vendors. He's always welcomed me back...and I've always come back.
I've shopped other places and still do for some things, but I buy my staple pen kits here. I didn't used to, but Ernie's prices can't be beat. Today I'm buying stock for me new website. I'll come back again and again.
Yeah, I do spend too much. He's ALWAYS got the pens I want ON SALE and there's no way I can pass up saving money. THANKS, Ernie. I like increasing my profit margin without raising my prices. My customers would thank you, too...if they knew.
Love and Light
Pat
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Testimonial by: Rick Sprague, President of PS Enjoy of Palm Springs CA
Date added: 05/15/2009
Title: Great product and even better service
The products I've gotten thru Bear Tooth Woods have always been top quality; the colors in the blanks are crisp, clear and consistent. and the pen kits a pleasure to use, they always seem to go together with no problem.
I recently ordered a large number of blanks and Ernie went out of his way to make sure they all were the same color and clarity.
I have never been disappointed with any purchase, actually I've been surprised (in a good way) with the quality, service, and of course the product.
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Testimonial by: Gary Slater of St. Joseph, IL
Date added: 04/30/2009
Title: Great to do business with!
Earnie is quick with your orders, has great prices and is all around great to do business with. Thanks Ernie!
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Amalgam-Mutt Large Blanks
