Testimonial by: Donald Frensdorff of Gardnerville, Nevada
Date added: 01/05/2010
Title: Unbelievable Service!
Unbelievable service in a day and age of cutbacks, and technology takeover. I placed an order and it was in the mail the next day, with a personal email that the order had been filled and the package was on the way. If you haven't yet done business with Bear Tooth Woods, I suggest you give them a try, you will not be disappointed.
|
|
|
|
|
| |
Testimonial by: JIm Allen of Meridian Idaho
Date added: 06/15/2009
Title: Bear Tooth Woods Rock!
There are lots on "online" choices for pen parts and kits. But I prefer to order form Bear Tooth... I always receive my order quickly and complete.
Thanks for your hardwork
Jim Allen
integrityav.com
|
|
|
|
|
| |
Testimonial by: Mark Ligget of Scotland, United Kingdom
Date added: 07/06/2009
Title: Candy store
I just want to say that the service I have received from Ernie & Robin over the years has been excellent, when I need to order penturning supplies I come onto Bear Tooth Woods and I feel like a kid in a candy store, there is so many goodies to pick through and the constant stream of new products makes sure that I will never get bored. Keep up the great work!
Best Wishes
Mark
|
|
|
|
|
| |
Testimonial by: From a customer's email
Date added: 02/01/2010
Title: Another repeat customer
Received my products, thank you!! And thank you for your personal service. When ordering anything from the U.S I tend to look at the shipping costs, but with your much appreciated customer service you have gained another repeat customer!!
|
|
|
|
|
| |
Testimonial by: From a customer's email
Date added: 02/04/2010
Title: I'll be back
I've ordered from you several times and each and every time the order is perfect, packed well and gets here quickly.
Thanks for your great service and you can expect me to keep on ordering from you in the future.
TD
|
|
|
|
|
| |
Testimonial by: C.J. Kowalski of Michigan
Date added: 02/03/2010
Title: Great, Unique Pen Blanks
Ernie, thanks for another set of fine blanks !! excellent quality and very unique. Your service is outstanding.. Looking forward to more business with you in the future..
|
|
|
|
|
| |
Testimonial by: Gordon Morrison of Prattville, AL
Date added: 11/07/2009
Title: Quick replies
I had e-mailed Ernie asking him about a discontinued pen blank, "American Confetti". Even though I sent the e-mail late on a Friday night, Ernie replied back within the hour. He checked his stock and even looked through his personal stash. While he wasn't able to find the blank, he gave me some excellent suggestions. As many of the others here have commented, Beartooth Woods has super service, great selection, and wonderful prices! Ernie sets the standard.
Gordon
|
|
|
|
|
| |
Testimonial by: Rick Sprague, President of PS Enjoy of Palm Springs CA
Date added: 05/15/2009
Title: Great product and even better service
The products I've gotten thru Bear Tooth Woods have always been top quality; the colors in the blanks are crisp, clear and consistent. and the pen kits a pleasure to use, they always seem to go together with no problem.
I recently ordered a large number of blanks and Ernie went out of his way to make sure they all were the same color and clarity.
I have never been disappointed with any purchase, actually I've been surprised (in a good way) with the quality, service, and of course the product.
|
|
|
|
|
| |
Testimonial by: JS
Date added: 01/02/2010
Title: Old fashioned respect
Ernie, I would like to drop you a line to say thank you. Your service is outstanding, In a world that has forgotten customer service and good old fashioned respect. Your company shines above millions of business's that forgot how to treat a customer. I'm a new customer, and was quite impressed with the amount of attention you show, when I opened the package and found a hand signed packing slip, I almost passed out. By doing a small thing like that, shows there are still business's that care. Once again thank you for operating a business based on true customer service.
Sincerly, JLS Jr.
|
|
|
|
|
| |
Testimonial by: James Moreland of Southern Oregon
Date added: 01/05/2010
Title: Great Customer Service
I've been purchasing pen supplies from Bear Tooth Woods now for over a year. My very first experience with Ernie sold me on this Company's customer service. Ernie has always, and very quickly, answered every one of my questions.
Thanks for all your help Ernie!
|
|
|
|
|
| |
Testimonial by: John Smith of Pasadena,Tx
Date added: 12/15/2009
Title: WOW!!!
I just got my second order in the mail today and all I can say is WOW!!! Thanks for the fast service and unmatched quality.
|
|
|
|
|
| |
Testimonial by: From a customer's email
Date added: 01/22/2010
Title: Over Deliver
I just wanted to write a quick note to say thanks. I've placed a couple orders with you and have been very satisfied. In fact, I would be remiss if I said the service and product was anything short of exceptional. The business motto of "under promise and over deliver" seems to the way of business for Bear Tooth Woods. In a world where customer service seems to be a thing of the past most of the suppliers of wood turning products seem to be an exception to this trend and Bear Tooth leads the crowd in this regard. Keep up the good work. - J.C.
|
|
|
|
|
| |
Testimonial by: From a customer's email
Date added: 03/01/2010
Title: Looking Forward to many more orders
I received my order yesterday and just wanted to thank you for your prompt and excellent service. It is a pleasure doing business with you. Thanks also for the freebie. You had sent one on my last order and I tried it and was very happy with the results, so I ordered a couple this time. Looking forward to many more orders in the future.
|
|
|
|
|
| |
Testimonial by: William Young of Wynndel, BC, Canada
Date added: 05/19/2009
Title: Excellent Site
I have found Beartooth Woods to have the finest quality pen kits and supplies available. I have had a few dissapointments on a couple sites with lower priceed "copies" of Berea and some other brand name kits but I have never had a dissapointment with the Genuine Berea kits that Ernie sells on this site. I believe Berea kits are the best value for the money.
I also appreciate the fast service and minimum postal rates when placing an order in this site.
I was pleased to find out that Ernie recently started stocking Berea project kits like bottle stoppers and key rings etc .
This is one of the Presentation Gold Titanium stopper kits I got from Ernie and the quality of the hardware is the best I have ever seen.
William Young.
|
|
|
|
|
| |
Testimonial by: J. Crowell of Baton Rouge Louisiana
Date added: 10/07/2009
Title: How do you guys do it?
I will keep it short....I am in Louisiana....Bear Tooth Woods is in Colorado....I order on Friday (10/02/09).....My order is at my door on Monday (10/05/09).....AMAZING!!....Thanks!!!
|
|
|
|
|
| |
Testimonial by: From a customer's email
Date added: 01/05/2010
Title: Great Blanks
Hi Ernie,
I just wanted to thank you for the fast delivery of my order and to say WOW, these are beautiful blanks!!!!!
|
|
|
|
|
| |
Testimonial by: Pat Allen of NC
Date added: 05/19/2009
Title: I spend too much
I love this place! I've asked Ernie tons of questions about products, his and in general. I've always gotten good advice I could trust, even when he's sent me to other vendors. He's always welcomed me back...and I've always come back.
I've shopped other places and still do for some things, but I buy my staple pen kits here. I didn't used to, but Ernie's prices can't be beat. Today I'm buying stock for me new website. I'll come back again and again.
Yeah, I do spend too much. He's ALWAYS got the pens I want ON SALE and there's no way I can pass up saving money. THANKS, Ernie. I like increasing my profit margin without raising my prices. My customers would thank you, too...if they knew.
Love and Light
Pat
|
|
|
|
|
| |
Testimonial by: From a customer's email
Date added: 02/17/2010
Title: Great customer service
Thank you very much for the fast response. The level of customer service you display is something I will be striving for as I start my own business.
|
|
|
|
|
| |
Testimonial by: Garrett Nanninga of Northern Virginia
Date added: 05/22/2009
Title: Visiting this website can be dangerous!
The problem with Ernie's site is that you NEVER get away with just the things you came here to order!!! It is like going to the Home Improvement store: run in for some silicone caulk and end up spending $150.00. Same thing happens to me at Bear Tooth! This is always the first site I visit when it comes time to order supplies. He may not have everything I need, and I freely admit that I visit other sites on occasion, but only because I can't get what I need from Bear Tooth! Others have already talked about the quality and selection, but the primary reason I keep coming back is the incredible customer service Ernie provides! I know I'm far from being one of his major customers, but each time I deal with Bear Tooth, Ernie treats me like the most important customer he has. Orders are always processed quickly and accurately. On occasion I've had unusual "needs" and Ernie has always gone out of his way to help meet those needs if at all possible. I recommend him often; I even recommended his website to an employee of the local Woodcraft store who was having problems finding something I knew Ernie stocked!! Thanks Ernie!
|
|
|
|
|
| |
Testimonial by: Bill Cherry of Saratoga, New York
Date added: 09/04/2009
Title: Great experience!!
I don't often do this, but I had to write and comment on my experiences with Bear Tooth Woods. From the easy-to-use website, to fast shipping, the claim of "World-Class Customer Service" is understated. I do a lot of business via the internet, and my experiences with Bear Tooth Woods have been exemplary - awesome - in fact. I placed my last order on Wednesday morning, and it was delivered to my door on Friday morning! I will continue to order, and have already begun to tell all the folks at my turning club about my great experiences.
By the way, the acrylic blanks that I received are without a doubt the best quality and color I have ever used - or seen, for that matter.
It is a pleasure doing business with Bear Tooth Woods!
|
|
|
|
|
| |
Testimonial by: Susan B. of Florida
Date added: 10/13/2009
Title: Very Impressed
I recently received my first order from
Bear Tooth Woods. I am very impressed. I received my order in two days from Colorado. It was complete and correct. So receipt of the items was A-1 in a timely manner.
I often try a few of a number of different items to test for quality before placing a large order. I am delighted with the blanks I received.
The colors are exactly what I want, different, vibrant, and they finish brilliantly. Bravo!
Great service. Excellent product.
I will be ordering again from Bear Tooth Woods very soon.
Thank you.
Susan B.
|
|
|
|
|
| |
Testimonial by: BRENDA W of HOUSTON,TEXAS
Date added: 01/17/2010
Title: ANSWERS MY QUESTIONS
I AM A BEGINNER PEN MAKER AND HAVE LOTS OF QUESTIONS. ERNIE HAS BEEN SO GRACIOUS AND QUICK TO ANSWER THEM FOR ME. PLUS, I LOVE ALL THE ITEMS I RECEIVED. AND, GOT THEM QUICKLY. THANKS, ERNIE. YOU HAVE A CUSTOMER FOR LIFE. BRENDA W
|
|
|
|
|
| |
Testimonial by: Gary Slater of St. Joseph, IL
Date added: 04/30/2009
Title: Great to do business with!
Earnie is quick with your orders, has great prices and is all around great to do business with. Thanks Ernie!
|
|
|
|
|
| |
Testimonial by: Jody of Minneapolis
Date added: 05/20/2009
Title: Fantastic Blanks
I've been a customer of Ernie's for a long time, and have watched his business grow. He always has the best materials, at great prices, and gives good advice, too. I really appreciate the photos so that you can see what you are buying, and often see what it will look like turned, and the fact that you can get everything from start-to-finish here, from kits and mandrels, to really exotic fantastic blanks. I find things with him that I could not get anywhere else, and I have recommended him enthusiastically to friends and family. It's just the best place to find practically everything for turning pens!
|
|
|
|
|
