I have ordered from Ernie for many years. Always awesome service. Quick response time with any Q's. We all have many choices to order pen making supplies from. Bear Tooth has them all beat. Once in a while I will try to shop around to get better prices or selection. I always end up spending my $ here. It makes the most sense. I had one very minor problem with an order a few years ago and the problem was resoved immediately and with NO hassle. Keep growing Ernie!!!!!